This unit involves the skills and knowledge required to manage aircraft passengers and cargo in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards

It includes managing passengers during normal operations, managing passengers during an abnormal or emergency situation, and managing cargo.

This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to the safety management duties of flight crew and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage passengers during normal operations

1.1

Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual

1.2

Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures

1.3

Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual

2

Manage passengers during an abnormal or emergency situation

2.1

Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual

2.2

Passengers are advised of nature of emergency and the procedures and precautions to be followed

2.3

Clear communication is established and maintained with passengers

2.4

Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures

3

Manage cargo

3.1

Cargo is managed in accordance with regulatory requirements and workplace procedures

3.2

Cargo calculations are completed in accordance with workplace procedures and regulatory requirements

3.3

Dangerous goods are identified and procedures applied to ensure safety and security of people and cargo

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Not applicable.

F – Safety Management